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We promise 3 things:
- We promise that you will pay the lowest price possible.
- We promise to give you your money back if you decide you would like to return the product.
- We promise to warranty your purchase in a fair and reasonable manner.
100% Lowest Price Guarantee
If you find a lower advertised price for a Natural Latex mattress with the same or better specifications at a lower price (including shipping costs) we will beat it by 10%! Advertised price must be advertised in a Canadian print publication, and in Canadian currency.
100% Money Back Guarantee
If after 30 days you are not completely satisfied with your Natural Latex mattress,
you can return it for 100% refund (no restocking charges). The customer will be responsible for returning the product using
their own insured shipping. The product will be inspected on return and issued a full refund
if the product is in a reasonable condition (no stains, signs of abuse, etc. )
Please note that products shipped back collect will be refused. We must be notified
within 10 days after your 30 day trial expires. Please note we will not accept returns
BEFORE the 30 day trial has expired, as it can take some time to adjust to a new mattress.
Note: This Money Back Guarantee does not apply to pillows.
25 Year Limited Warranty
LatexMattressDirect.ca guarantees that your latex Mattress will be replaced or
repaired at our expense should it be deemed to be defective because of faulty workmanship
or structural defects. It is understood that this limited warranty does not cover the
normal increase in softness of latex mattresses.
This warranty covers:
- Body indentations on the latex layer which are greater than 1" that are not associated with a sag in the foundation, box spring, or platform.
- Compression of latex in base portion greater than 1"
This warranty does not cover:
- Mattress cover (including stains, soiling, or burns)
- Structural damage due to using an improper foundation, box spring, or platform. A proper foundation consists of at least 5 legs or 5 cross slats.
- Pillows
- Easy Up Bed Frames
The cost of shipping warranty claims will be at the sole responsibility of the customer. All Warranty returns must be authorized with a Warranty Claim number.
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